Shipping policy

At ETNICAS jewelry, each piece is crafted with utmost care and inspected before dispatch. We partner with leading international courier services to ensure your jewelry reaches you safely, quickly, and securely.

1. Order Processing Time

  • Processing & Handling: All orders undergo individual quality control and secure packaging within 1 to 3 business days (Monday to Friday, excluding public holidays).

  • Orders placed over the weekend or on public holidays will begin processing on the following business day.

  • Once your parcel is prepared and dispatched from our production workshop, you will receive an automatic dispatch confirmation email containing your live tracking number.

2. Shipping Rates & Complimentary Shipping

Shipping costs are calculated automatically at checkout and vary based on the destination country, package weight, and selected carrier service:

  • Complimentary Express Delivery: We are pleased to offer Free Worldwide Shipping on all orders of $200 USD or more.

  • Standard Shipping Rates: For orders under $200 USD, live shipping rates will be calculated and clearly displayed at checkout before you finalize your payment.

  • Carrier Partners: Our primary international courier partner is DHL Express, ensuring fast transit and end-to-end doorstep tracking. Depending on destination logistics, verified alternative regional premium couriers may also be utilized.

3. Estimated Delivery Times

  • Standard Transit Time: Once dispatched, international delivery typically takes between 7 to 10 business days.

  • Please note: Delivery windows are realistic estimates provided by the carrier and may vary due to destination customs clearance procedures, remote address access, extreme weather events, or high-volume seasonal periods.

4. Customs, Import Duties & Local Taxes (DDU)

All orders are shipped directly from Thailand under DDU (Delivered Duty Unpaid) / DAP (Delivered at Place) incoterms.

  • Taxes & Duties Not Included: Product prices and shipping fees paid on our website do not include local import taxes, value-added taxes (VAT/GST), customs duties, or carrier brokerage administrative fees levied by your destination country.

  • Customer Responsibility: Any import duties, local taxes, or customs clearance charges are the sole responsibility of the customer and must be paid directly to the local courier (e.g., DHL) or customs authority upon parcel entry.

  • Free Shipping Disclaimer: Please note that our Free Shipping over $200 USD covers freight transportation fees only; it does not exempt the recipient from local import taxes or customs clearance fees assessed by local authorities.

  • Refused or Abandoned Shipments: If a shipment is rejected, refused at delivery, or abandoned due to an unpaid customs fee or refusal to complete standard customs declaration requirements, the buyer will be held responsible for all return freight charges, administrative return surcharges, and associated courier storage fees. These expenses will be deducted directly from any eligible order refund.

  • Customs Duties and Taxes: By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

    Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

    Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

    The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

    To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

    The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

5. Order Tracking & Delivery Verification

  • Once your package is collected by DHL, you will receive an email notification with your direct tracking link.

  • For your security, high-value jewelry orders may require a physical signature upon delivery. We strongly recommend tracking your package closely and ensuring someone is available at the provided delivery address.

6. Shipping Address & Contact Details

To avoid shipping delays or customs rejections, please ensure that your full shipping address, recipient’s complete legal first and last name, and a valid local telephone number are entered correctly at checkout. We cannot deliver to P.O. Boxes, APO/FPO military addresses, or freight forwarding lockers.

7. Inquiries & Shipping Support

If you have any questions regarding your parcel, shipping estimates, or international delivery status, please contact our support team:

  • Email: info@etnicas.com.ua

  • Customer Support Hours: Monday – Friday, 09:00 – 18:00 (EET)