Refund policy

Order Cancellation

Orders can be canceled directly through your customer account at any time before the order is marked as Fulfilled. Once an order has been fulfilled and assigned a tracking number, it is already transferred to the carrier and cannot be canceled; in this case, the order must be processed under our standard return policy upon receipt.

14-Day Return Window & Conditions

You may request a return or exchange within 14 calendar days from the date of confirmed delivery. To be eligible for a return:

  • Items must be unworn, unused, and in their pristine original condition.

  • All original packaging, jewelry boxes, protective pouches, and intact tags must be included.

  • Any promotional gifts or certificates included with the order must also be returned.

Non-Returnable Items 

Due to international health and hygiene standards, earrings and ear cuffs cannot be returned or exchanged under any circumstances (unless received with a documented manufacturing defect).

Return Shipping & Restocking Fees

  • Customer Preference & Sizing Returns: If you are returning an item because it did not meet your expectations or the size did not fit, return shipping is paid entirely by the customer via a tracked courier service. A 5% restocking and processing fee will be deducted from your total refund amount.

  • Fee Waiver for Exchanges: The 5% restocking fee is waived if you choose an item exchange or store credit instead of a monetary refund.

  • Damaged, Defective, or Incorrect Items: If you receive a damaged piece or the wrong item, notify us within 48 hours of delivery with photo evidence. We will inspect the issue, provide a free replacement or full refund, and cover all return shipping costs at our expense.

How to Initiate a Return

  1. Request Approval: Send an email to info@etnicas.com.ua with your Order Number, reason for return, and clear photos of the items and packaging.

  2. Receive Authorization & Address: Await confirmation from our support manager. Once approved, our team will provide you with the specific return facility address and packing guidelines.

  3. Ship with Tracking: Send the package using a trackable courier service and email the tracking number back to your support thread. Packages sent without prior written confirmation from our team will be rejected and returned to sender.

Refund Processing Timeline

Once your return is physically delivered to our facility and passes quality inspection, your refund will be processed within 30 calendar days. Refunds are credited back to the original payment method during checkout (if you didn't agree to a different one with a manager). Original shipping fees, express carrier charges, and any local import duties/customs taxes paid at destination are strictly non-refundable.